Shipping policy

Last updated: October 30, 2026

This policy outlines how we handle delivery for all orders placed on our site. By placing an order, you agree to the terms below.

Where We Ship

We currently deliver to the United States, Canada and Australia. We're actively expanding to more countries. Orders are shipped to the address provided at checkout. Please double-check your details before confirming, as we cannot amend addresses once a parcel is in transit.

What You’ll Pay

Standard delivery:

United States and Canada: Free
Australia: Free to ACT, NSW, QLD and VIC; $6.90 AUD to SA, TAS and WA; $9.90 AUD to NT

Express delivery (optional, chosen at checkout):

United States: $9.90
Canada: $9.90 CAD
Australia: $14.90 AUD to ACT, NSW, QLD and VIC; $19.90 AUD to SA, TAS and WA; $29.90 AUD to NT

No minimum spend. Shipping costs are shown at checkout before you pay.

Prices are shown in your local currency based on your location. Because orders may ship internationally, any local fees or charges assessed at delivery (if applicable) are the responsibility of the customer.

How Long Does It Take

Business days are Monday to Friday, excluding public holidays. Here's what to expect once you place your order. The times below are for standard delivery.

Processing time:

Most orders are packed and prepared for dispatch within 1–3 business days (Monday to Friday).

Transit time:

United States: Once dispatched, delivery usually takes 7–9 business days.
Canada: Once dispatched, delivery usually takes 5–7 business days.
Australia: Once dispatched, delivery usually takes 7–9 business days.

Total delivery time:

United States: Most orders arrive within 8–12 business days from purchase.
Canada: Most orders arrive within 6–10 business days from purchase.
Australia: Most orders arrive within 8–12 business days from purchase.

Express delivery (total time from purchase):

United States: 5–8 business days
Canada and Australia: 5–7 business days

Express times are estimates, like standard delivery times.

If your order is placed just before a weekend or public holiday, it may take slightly longer. During peak times, an extra day or two may apply. If any significant delays arise, we'll notify you by email.

Please double-check your details at checkout. We can't guarantee address changes once an order has been processed, and we can't amend addresses once a parcel is in transit.

Who Delivers Your Order

Orders are delivered using tracked services through reputable carrier partners. The carrier may vary by destination and service availability.

Tracking

Once your order is dispatched, you’ll receive an email with your tracking information. Most tracking links activate within 24 hours. If yours hasn’t updated after that, contact us, and we’ll investigate.

You can also check your order status at any time on our tracking page using your order number and the email address used at checkout.

If Something Goes Wrong

While most parcels arrive on time, delays can happen. These may be caused by:

Severe weather
Delivery network disruptions
Public holidays
High order volumes (e.g. sales events)

If we’re aware of a delay, we’ll email you. If your parcel is overdue and you haven’t heard from us, get in touch, and we’ll track it down.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us right away at info@tryjurni.com with your order number and clear photos of the issue.

If the issue is confirmed, we’ll provide return instructions and cover the cost of return shipping. After we receive and inspect the item, we’ll arrange a replacement at no extra cost or issue a refund.

For full details, see our Refund Policy.

Failed Deliveries

If a delivery attempt is unsuccessful, the courier will follow their standard re-delivery or collection process. If the parcel is returned to us, we’ll contact you once it arrives back. Reshipments may incur an additional delivery charge.

We are not responsible for failed deliveries caused by incorrect or incomplete address details entered at checkout.