Privacy policy

 

Last updated: October 30, 2026

At Jurni ("we", "us", "our"), we are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you visit our website or place an order. By using our site, you agree to the practices outlined below.

Who We Are

GRAND Ecom LLC is the business responsible for your personal information. We handle personal information in line with applicable privacy laws and this policy.


What Information We Collect

We collect personal information either directly from you or automatically through your interaction with our site.

Information you provide:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Purchase history and order details
  • Messages and customer care enquiries

Information collected automatically:

  • IP address, browser type, and device data
  • Pages visited and time spent on site
  • Cookies and similar tracking tools (see below)

This data is collected when you browse the site, place an order, create an account, or contact our customer care team.

How We Use Your Information

We use your personal information for:

  • Fulfilling orders and processing payments
  • Sending order confirmations, updates, and receipts
  • Providing customer care and returns assistance
  • Managing marketing communications (only where you opt in)
  • Improving site performance and fraud prevention
  • Meeting legal obligations (e.g. accounting and reporting requirements)

Who We Share Your Information With

We share your information with trusted service providers necessary to operate our store:

  • Shopify – our e-commerce platform, which hosts our store and processes transactions
  • Payment processors – to securely handle payments (we do not store full card details)
  • Delivery partners – used to deliver your order
  • Email marketing platforms (e.g. Klaviyo) – if you subscribe to updates
  • Analytics providers (e.g. Google Analytics) – to understand site performance

International Data Transfers

Some service providers (including Shopify, Klaviyo, and Google) operate globally and may process data outside your country of residence. Where this occurs, we take reasonable steps to ensure your information is handled in line with applicable privacy requirements and appropriate safeguards.

Cookies

Cookies help our site function and enhance your experience.

We use:

  • Essential cookies – required for site functionality (e.g. checkout)
  • Analytics cookies – track performance and traffic
  • Preference cookies – remember settings and preferences
  • Marketing cookies – used only where you opt in

You can manage cookie preferences via your browser settings. Disabling certain cookies may affect site functionality.

Data Security

We apply reasonable technical and organisational safeguards to protect your information from loss, misuse, or unauthorised access. While no system is 100% secure, we follow industry best practices to protect the information we hold.

How Long We Keep Your Data

We retain personal information only as long as necessary for the purposes described above, including legal and accounting requirements.

  • Order and account data: typically kept for up to 7 years for tax and accounting compliance
  • Marketing data: retained until you unsubscribe or request removal
  • Analytics data: stored in aggregated form for site performance analysis

Your Rights

You may have rights to request access to, correction of, or deletion of your personal information, depending on your location and applicable laws. You can contact us to make a request.

Depending on your location, you may have additional rights under local privacy laws. Australian customers may contact the Office of the Australian Information Commissioner (OAIC). Canadian customers may contact the Office of the Privacy Commissioner of Canada (OPC). US customers may have rights under applicable state privacy laws.

Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect or store personal information from children.

Changes to This Policy

We may update this policy to reflect changes in how we handle information or to meet legal requirements. Any changes will take effect immediately upon publication on this page.

Contact Us

If you have questions about this policy or wish to make a privacy request: