Refund policy

 

Last updated: October 30, 2026

This policy applies to all purchases made on tryjurni.com. By placing an order, you agree to the terms below.

Returns Window

You may return items within 30 days of receiving your order. This policy is offered in addition to (and does not limit) your rights under applicable consumer protection laws.

Item Condition

To qualify for a return, items must meet all of the following conditions:

  • Unused and in the same condition as received
  • All original packaging, tags, and accessories included
  • No signs of use, wear, damage, or alteration

We reserve the right to decline returns that do not meet these requirements.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us straight away at info@tryjurni.com.

  • Include your order number and clear photos of the issue
  • We’ll review it and provide return instructions
  • Once we receive the item back and confirm the issue, we’ll either send a replacement at no extra cost or process a refund

If something’s wrong on our end, we’ll sort it out.

How to Start a Return

To request a return, use our returns portal or email us within 30 days of receiving your order:

Please include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged, defective, or incorrect)

We aim to respond within 24 hours on business days with your return authorisation and shipping instructions.

Important: Do not send items back without receiving return authorisation first. Unauthorised returns may be refused or delayed.

Return Address: 4030 Plaza Drive Ste 3, Casper, WY 82604, United States

Return Shipping Costs

For change-of-mind returns, you're responsible for return shipping costs. We recommend using a tracked service.

Refunds

Once your return is received and inspected, we’ll confirm by email. If approved, a refund will be issued to your original payment method within 7 business days.

Refunds include:

  • The full item(s) price

Refunds exclude:

  • Original delivery fees (if any were charged)
  • Any local fees or charges assessed at delivery (if applicable)

We do not charge restocking fees. Processing times may vary depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you need a different item, return your original order and place a new order.

Order Cancellations

Orders may only be cancelled if they have not yet been fulfilled or shipped. To request a cancellation, contact us immediately at info@tryjurni.com with your order number.

If your order has already shipped, you may return it after delivery by following the return steps outlined above.

Non-Returnable Items

We do not accept returns of:

  • Items marked as final sale at the time of purchase
  • Items that do not meet the condition requirements outlined above

Changes to This Policy

This policy may be updated or modified at any time. Any changes will be posted on this page and take immediate effect upon publication.

Questions?

If you have any questions about returns, refunds, or cancellations: